Order Cancellation
Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED25 cancellation fee. This is a common carrier fee for package interception.
If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. After you refuse the item(s) and we receive the product back your credit card will be credited the full amount minus the shipping. Some products may be subject to an additional 5% restocking fee.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, refund reflection time frame will depend on the customer’s bank card.
Return or exchange of the product
If products are damaged in transit then the exchange proceeds within 5 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.